Write a simple letter in English to explain the problem(s) of your camera. They probably still have some spare parts left because they usually have more in stock than other Konica-Minolta divisions do even after the 10 year-period, according the rep.Īnyway the mailing address for the repair is: From North California, it's only a big ocean away and not that far. You are just one call away from affordable help. Just follow the process outlined below, or contact us at email. Our service includes labor and minor parts, which covers most repairs. If something's not right, let our experts take a look at it. We want to keep your gear working properly, so you can create more, year after year. Since their 10-year service period for this particular model has already ended last year, you cannot fully expect the repair, but at least you can try. The solutions for Konica Minolta Printer Repair in Dubai are available 247. KEH Online Camera Repair Digital and Film Camera Repairs.
If an exchange cannot be accomplished immediately I am willing to discuss upgrading to another DiMAGE 7x series camera model and paying any reasonable charge for the upgrade.Click to expand.Konica Monilta in Japan still does the service for your camera, Hexar AF according to the rep on the phone. I respectfully request that the unit I am returning be replaced with a model that performs to the published technical specifications for this camera. I anticipate that it may well be the end of March 2004 before a camera is returned to me in working condition. I have now been without a working camera since Dec. This is a cosmetic issue, but I would like it replaced. Third, the camera was returned without the plastic hot shoe cap. Of course the condition of the sensor cannot be verified without disassembly of the camera. I am very concerned that there may also be dust on the image sensor. Regardless of how well the camera can be made to focus, all the images produced by this lens assembly will be degraded due to the presence of dust on the elements. Second, there is dust visible on the elements inside the sealed lens assembly. Even when a focus lock is achieved the images produced are extremely soft with no sharpness at all. And finally, enclose a personal check or money order for the amount matching the listed repair price of your camera. Include the print-out repair order form (or a brief letter), describing the problem with the camera.
At full telephoto, the focus will lock about half the time, at full wide angle it rarely locks focus. Pack your camera in a good box with at least two inches of packing material around your camera.
The focus lock performance varies somewhat depending on the lens zoom setting. Here are the issues the camera now presents įirst, the camera will not lock focus, even under excellent lighting conditions, more than about ten percent of the time. I have to say that I am surprised that your QA process did not detect the problems with the camera before it left the repair facility. The camera that was returned to me has two serious issues that must be corrected before it can be used. There was also one other problem having to do with the built-in flash not operating consistently but that was really a minor concern. My original concern was that the focus acquisition and lock performance of the camera was deteriorating and that images produced by the camera lacked critical sharpness even when the camera achieved a focus lock. I must say that my experience dealing with this repair has not been a particularly pleasant one. I appreciate your concern about the problems I’ve had getting my DiMAGE 7i camera repaired and returned to me. Thanks for taking my direct call on Monday March 1st.